Customer Story
Revolutionizing Legal Operations:
How Carrefour Spain Drives
Innovation with Harvey
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Juan Riego Vila
General Counsel, Carrefour Spain
About Carrefour Spain
Carrefour Spain is a retail leader, serving millions across the nation through its hypermarkets, supermarkets, and convenience stores. Known for its commitment to sustainability and innovation, Carrefour integrates cutting-edge technology to enhance its operations, from digital retail to supply chain logistics.
At the helm of its legal operations is Juan Riego Vila, General Counsel and Board Secretary. Overseeing contracts, M&A, data protection, compliance, governance, and litigation, Riego leads with a vision of excellence and innovation, shaping a legal team committed to integrity and high performance.
Opportunity
Carrefour Spain’s legal team faced growing pressure to manage an increasing workload with no additional resources. Key challenges included:
- Rising demands on a lean legal team
- Delivering fast, consistent support across a variety of legal areas
- Keeping pace with dynamic regulatory requirements
“Efficiency and immediate access to legal insights were critical pain points,” said Riego. Traditional methods strained the team, limiting its ability to focus on strategic initiatives.
Aligned with Carrefour’s NEXT innovation initiative and in collaboration with PwC to explore potential generative AI use cases, the legal department identified Harvey as the ideal solution to address these challenges and strengthen its position as a strategic partner within the organization.
Solution
Carrefour Spain adopted Harvey, starting with a proof of concept to evaluate its impact. Following a successful trial, Harvey was fully integrated, supported by extensive team training to ensure adoption and maximize impact.
“Harvey’s deployment was more than a technology upgrade—it redefined how we work, driving efficiency and enabling innovation,” Riego explained.
Key Outcomes
- Strategic Focus: Automating routine tasks freed the team to concentrate on high-value work, including
- Accelerated Real Estate Contract Analysis: By integrating Harvey with the real estate dashboard, the legal team reduced contract review times, enabling faster, higher-quality support for business initiatives.
- Faster Regulatory Decision Making: Harvey provided instant access to legal precedents and insights, empowering attorneys to make confident decisions on complex regulatory issues.
- Enhanced Service Delivery: With Harvey, the legal team delivered expert advice to internal clients days faster, enhancing organizational agility and responsiveness.
“With Harvey, we finally had the bandwidth to focus on what matters most—tackling strategic and complex challenges,” Riego shared. This newfound capacity empowered the legal team to advance sustainability initiatives and align legal strategies with Carrefour’s innovation-driven mission.
Impact
Carrefour Spain’s experience underscores how generative AI can redefine legal operations. “Generative AI is no longer a futuristic concept—it’s here, enabling us to work smarter, not harder,” Riego said.
Carrefour plans to deepen its partnership with Harvey by exploring new integrations to address emerging challenges and opportunities.
“Harvey is helping us not just meet today’s demands but also build the foundation for a smarter, faster future,” Riego added.
With Harvey, Carrefour Spain is transforming the future of legal operations—empowering teams to lead with agility, innovation, and purpose.