Deutsche Telekom is a telecommunications leader that serves millions of customers across Europe and the United States. With an eye on digital transformation, Deutsche Telekom delivers fixed-network broadband, mobile communications, and ICT solutions.

Given the complexity of their business and operations, Deutsche Telekom’s in-house legal team under the leadership of Dr. Claudia Junker plays an important role to manage regulatory compliance, high-stakes litigation, and operational support in a dynamic, highly regulated environment.

Facing rising regulatory demands, increasingly complex products, and an ever-growing workload, Deutsche Telekom’s legal team needed a more efficient approach to maintain high-quality service while controlling costs. "Doing 'more with less' is a constant reality for us," said Junker. Traditional workflows were no longer sustainable in such a dynamic, highly regulated environment.

"Efficiency is essential to delivering high-quality service," Junker emphasized.

To tackle these challenges, the team conducted an in-depth analysis, identifying over 400 potential AI use cases and refining them to 50 key applications, such as legal text analysis and document translations. "Harvey stood out as the best-equipped tool to address our critical needs, freeing up resources for strategic priorities," said Dr. Peter Schichl, Chief Legal Tech Officer.

"Harvey is like a Swiss Army knife—it simplifies tasks such as document analysis, contract comparisons, drafting, and translations, freeing us to focus on strategic priorities,” said Junker.

Deutsche Telekom implemented Harvey across its German Legal, Compliance, and Data Protection departments, streamlining workflows and enhancing efficiency. Tailored training, workshops, and internal campaigns like the “Prompt of the Week” engaged teams and accelerated skill-building. The next step will be the international roll-out.

Deutsche Telekom attorneys now reclaim an estimated up to five hours per week, using the time for strategic planning, detailed document reviews, and proactive risk management.

Looking ahead, Junker and Schichl agree that generative AI is indispensable for managing growing regulatory complexity and global operations. “AI isn’t optional—it’s essential for addressing challenges and transforming how we work," said Junker.

Harvey has not only streamlined workflows, but has become an indispensable partner in Deutsche Telekom’s legal strategy, empowering the team to tackle complexity with confidence and deliver strategic value as the organization continues to evolve. “AI frees the resources our attorneys need to seamlessly integrate into expert teams, solve complex cases, and drive strategic planning,” concluded Schichl.